你推動的變革友善嗎？

有效的變革不只是看財務報告或工作報表，而是要贏得員工真心的承諾。記住，你可以用錢換取員工的勞力，但你必須贏得他的腦袋和真心。變革要成功，員工的情感和行為面必須和公司運作一樣獲得周全處理。變革本質上就是人類情感的處理過程。

Are You Change-Friendly?

Effective change is not just about spreadsheets and project charts. It's about winning genuine commitment from real people. Remember, you can rent a person's back and hands, but you must earn his head and heart. For change to succeed, the emotional and behavioral aspects must be addressed as thoroughly as the operations issues. Change is inherently and inescapably an emotional human process.

在組織內推動變革，毫無疑問是份苦差事。為什麼呢？當你深入探究，會發現變革幾乎必然會把員工帶離舒適圈並造成壓力 ── 員工抗拒的通常是壓力，而非變革本身。要讓變革奏效，你必須在促成必要變革的同時，妥善照顧員工的感覺 ── 他們的腦袋、心理和願望。

There's no question making change happen in any organization is hard work. Why is that? When you drill down, you'll find change almost always takes people out of their comfort zones and that produces stress -- and it's usually stress that makes people resist rather than the actual change itself. To make change stick, you have to accommodate people's feelings -- their heads, their hearts and their aspirations -- as you bring about the change that's required.