貝恩商業管理顧問公司榮譽董事。創立貝恩的全球忠誠度業務,協助企業留住客戶、員工和投資者,實現卓越成果。著有《忠誠效應》,亦曾為《華爾街日報》、《哈佛商業評論》、《紐約時報》、《商業周刊》和《經濟學人》撰稿。畢業於哈佛大學及哈佛商學院。
Frederick Reichheld is a director emeritus of Bain & Company, a business management consulting firm. He founded Bain's worldwide Loyalty Practice which specializes in the area of customer, employee and investor retention for superior results. Mr. Reichheld is the author of The Loyalty Effect and has also written for the Wall Street Journal, the Harvard Business Review, the New York Times, Business Week and The Economist. He is a graduate of Harvard College and the Harvard Business School.underline_dash
一個組織真正重視的,就是它選擇去衡量與追蹤的東西。